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Customer Reviews

Rated 4 out of 5

Had a great experience setting up multiple insurance policies. They took the...

Had a great experience setting up multiple insurance policies. They took the time to walk through options and impacts and were able to offer all policies requested at very reasonable rates. Highly recommend.
KF
Kate F
Rated 5 out of 5

We have been a customer with another ins co for over 21 years but that office...

We have been a customer with another ins co for over 21 years but that office left Frederick. I didn’t want to call a 1-800 number and get whom ever answer my phone call at that specific time. I was looking for a local ins agency for better customer service when I reached out Wachter Ins Agency. From the moment that Crystal answered my first phone call to answering all my questions to getting our new insurance policies in place, she absolutely far exceeded my expectations. Not only did Wachter Ins saved us money but for once I feel like we are truly in great hands and our insurance needs are completely taken care of. Thank you Crystal & Wachter Ins Agency!!
PC
Pam C
Rated 5 out of 5

Craig Watcher was very helpful and explained each step. Felt very comfortable...

Craig Watcher was very helpful and explained each step. Felt very comfortable with Craig and Erie insurance.
Roland Low
Roland L
Rated 5 out of 5

5 stars!

BB
Ben B
Rated 5 out of 5

The last thing I wanted to do was to switch insurances; looking for better...

The last thing I wanted to do was to switch insurances; looking for better rates will do that to you. Wachter was awesome from the initial quote request. A direct call from Mr. Wachter himself to walk through the items and explain what other options were – and also explained what was covered in laymen terms. Appreciate the customer service.
Corey Wheat
Corey W
Rated 5 out of 5

5 stars!

DB
dave b
Rated 5 out of 5

5 stars!

Jocelyn Doyle
Jocelyn D
Rated 5 out of 5

They made the entire process simple and easy! After looking online, we were...

They made the entire process simple and easy! After looking online, we were contacted by the office to gain a few more pieces of information. We were promptly called back not even an hour later from Brian who went through every single step of coverage and explained everything in great detail. We were able to get our new insurance quickly and everything was done via phone and email that day. We really appreciate them!
Trista Peckne
Trista P
Rated 5 out of 5

Mr. Brian Wachter went step by step over what we were looking for and helped us...

Mr. Brian Wachter went step by step over what we were looking for and helped us improve what we had before. He saved us money and we ended up with better policies on auto and home insurance along with taking an umbrella coverage as well. Too bad we did not contact him a long time ago.
KG
KATHY G
Rated 5 out of 5

We had a great experience working with Craig for auto & home insurance. We...

We had a great experience working with Craig for auto & home insurance. We would highly recommend them for sure!
EC
Eric C
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